University Ombudsman Office

Services

Why Should I Contact The University Ombudsman Office?

Since 1969, the University Ombudsman Office has accumulated a wealth of knowledge and experience on ways to work successfully to help resolve problems within and through SIUC’s complex structure.  It is the responsibility of the office to make that knowledge and experience available to individuals to enable them to resolve their own problems. 

Sometimes you may not know to whom you should speak or what options exist.  Talk first to the ombudsman to confidentially discuss your situation and explore possible alternatives.

What Issues Can The University Ombudsman Office Address?

The University Ombudsman Office welcomes any kind of SIUC-related concern.  These may include, but are not limited to:

When Should I Contact The University Ombudsman Office?

Many problems can be handled through normal channels.  Department heads, deans, supervisors, or others who have specific areas of responsibility should be consulted when a problem first arises.  If, after making an effort on your own, you still need information or assistance to help resolve a problem with the university, you can contact the University Ombudsman Office.

Who May Use The University Ombudsman Office?

Any member of the university community (students, faculty, staff) or members of the larger community may ask for information or advice on university-related matters or seek help with a complaint against the university.  The office may also investigate problems and concerns on its own initiative. 

How May The University Ombudsman Office Help?

• Listen to you and confidentially discuss any concerns you have about your status at SIUC
• Explain university policies and procedures and help you use them
• Help you to develop and pursue alternative courses of action
• Clarify your rights and responsibilities as a member of the campus community
• Refer you to the appropriate person or office for the disposition of your problem
• Informally investigate your claims of unfair treatment or erroneous procedures
• Facilitate communication between you and other individuals as needed
• Mediate when appropriate
• Recommend changes to the university to alleviate systemic problems

University Ombudsman Office

Woody Hall C302 - Mail Code 4708
Southern Illinois University Carbondale
900 South Normal Avenue
Carbondale, Illinois 62901

Hours: 8:00 a.m. to 4:30 p.m.
Monday through Friday

Telephone: 618 | 453.2411
(voice mail after hours)

Fax: 618 | 453.2260

Email: ombuds@siu.edu
(Please remember that email is not appropriate for confidential communication.)